top of page

 

1. Do you have an order minimum?

​

No, we don't.

​

2. If I can't find an item what should I do?

​

Contact us. We can try to find the right product for you.  The item might have been replaced by a new item.

​

3. What are my payment options?

​

We accept all major credit cards and PayPal. 

​

4. How do I get my shipping tracking information?

​

Once your item ships, we will email the tracking number of your shipment.

​

5. Is your online credit card processing secure?

​

We don't store your credit card information.  All transactions are processed confidentially, securely through a third party Wix partner vendor.

​

6. How do I return an item?

​

Kindly refer to our Return Policy.

​

7. My item arrived damaged, what do I do?

​

Please complete the Return Merchandise Authorization form  and email it to info@nanopec.com

​

8. Do you sell custom oligos?

​

No, we don't.  We supply advanced DNA synthesis platforms to the companies that supply you with custom oligos

​

9. Why not?

​

We are focus on automation of the fundamental technology to manufacture synthetic DNA and RNA so that you can realize the full benefits of Synthetic Biology.

​

10.

​

​

​

​

bottom of page