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1. Do you have an order minimum?

No, we don't.

2. If I can't find an item what should I do?

Contact us. We can try to find the right product for you.  The item might have been replaced by a new item.

3. What are my payment options?

We accept all major credit cards and PayPal. 

4. How do I get my shipping tracking information?

Once your item ships, we will email the tracking number of your shipment.

5. Is your online credit card processing secure?

We don't store your credit card information.  All transactions are processed confidentially, securely through a third party Wix partner vendor.

6. How do I return an item?

Kindly refer to our Return Policy.

7. My item arrived damaged, what do I do?

Please complete the Return Merchandise Authorization form  and email it to

8. Do you sell custom oligos?

No, we don't.  We supply advanced DNA synthesis platforms to the companies that supply you with custom oligos

9. Why not?

We are focus on automation of the fundamental technology to manufacture synthetic DNA and RNA so that you can realize the full benefits of Synthetic Biology.


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