1. Do you have an order minimum?
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No, we don't.
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2. If I can't find an item what should I do?
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Contact us. We can try to find the right product for you. The item might have been replaced by a new item.
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3. What are my payment options?
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We accept all major credit cards and PayPal.
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4. How do I get my shipping tracking information?
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Once your item ships, we will email the tracking number of your shipment.
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5. Is your online credit card processing secure?
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We don't store your credit card information. All transactions are processed confidentially, securely through a third party Wix partner vendor.
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6. How do I return an item?
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Kindly refer to our Return Policy.
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7. My item arrived damaged, what do I do?
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Please complete the Return Merchandise Authorization form and email it to info@nanopec.com
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8. Do you sell custom oligos?
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No, we don't. We supply advanced DNA synthesis platforms to the companies that supply you with custom oligos
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9. Why not?
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We are focus on automation of the fundamental technology to manufacture synthetic DNA and RNA so that you can realize the full benefits of Synthetic Biology.
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